• What do I do if I think that someone else knows my login details?

    If you think someone knows your login details we would suggest resetting all of your security information.

    Once you are logged in to Online Banking, at the top of the page please select Settings, then Manage Security Details. On this page you can reset your username, security number, password and security questions.

    If you think someone has used your login details and you're still concerned after resetting them, please call us straight away on 0345 300 3511*.

    Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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