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What do I do if I think that someone else knows my login details?
If I have an account in joint names, can we both use Online Banking?
I know I can earn Clubcard points when I apply for some of the finance products on the Internet, how can I collect the Clubcard points if I don't have a Clubcard?
Mobile Banking App
Can I view online statements on my mobile?
When will my ‘Save Now’ payment be made?
Why does the Android App request ‘Super User’ or ‘Root access’ when downloading from Google Play?
Can I request a balance transfer to my Tesco Bank credit card online?
Why do I have a different type of contactless debit card?
Where should I send cheques to be paid into my current account?
What happens if I want to return an item I bought with my Cash Passport card?
Are the in-store Travel Money bureaux open?
I need to speak to someone about travel money, how can I get in touch with you?
What do I need to know before using my Tesco Bank Credit Card abroad?
Where can I use my Tesco Bank Credit Card?
How much do I pay for cash advances on a Tesco Bank Credit Card?
How long will it take to get my loan?
Can I settle my loan early?
How do I update my address and phone number for my loan account?
When do I receive interest on my Internet Saver Account?
How long will it take to make a payment?
What is a linked account?
Instant Access Savings Account
How do I order a new/reminder PIN for my card if I've forgotten it?
How do I pay money into my Instant Access Savings Account?
How do I close my Instant Access Savings Account?
Fixed Rate Saver
Can I apply for a Fixed Rate Saver online?
Can I withdraw money from a Fixed Rate Saver?
When will Fixed Rate Saver interest be paid to me?
How do I move my Cash ISA with another provider to Tesco Bank?
What are the current interest rates on Tesco Bank Cash ISAs?
How much can I pay in to my Tesco Bank Cash ISA?
Junior Cash ISA
How is interest calculated on a Junior Cash ISA?
With a Junior Cash ISA, can you change the interest rate?
With a Junior Cash ISA, what is a linked account?
Standard Car Insurance
What is the difference between a voluntary and compulsory excess?
How can I view my Car Insurance documents?
What is acceptable proof of No Claims Discount?
How do I cancel my policy?
Can I drive before the box is installed?
What fees do you charge?
Are my mobile phone and tablet covered with Tesco Bank Home Insurance?
With Tesco Bank Home Insurance, what am I covered for under buildings and contents?
Am I entitled to Tesco Clubcard points when I buy Tesco Home Insurance?
How will vet bills be paid if my pet needs treatment?
Will I have to pay an excess if I make a claim?
My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?
What countries are covered by the European single trip and annual multi trip policies?
What is a travel insurance policy excess?
With Tesco Bank Travel Insurance, do you cover cruise holidays?
Does Tesco Bank Travel Insurance cover my existing medical conditions?
What breakdown cover levels can I buy?
Can I cover more than one car when I buy Tesco Bank Breakdown Cover?
Can I use Apple Pay?
How do I set up Apple Pay on my device?
How do I verify my card?
Personal Savings Allowance (PSA)
When do I pay tax on credit interest?
What does the Personal Savings Allowance mean?
Why are you no longer deducting tax from my credit interest?
I have missed a payment - what should I do?
I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?
I’m experiencing financial difficulty and need to reduce my payments. What should I do?
How do I know if my card is a Contactless card?
What is the daily limit for Contactless payments?
How do I get a contactless card?
Payment Protection Insurance (PPI)
Where can I find out more about Payment Protection Insurance (PPI) complaints?
What can I do if I’m unhappy with your decision?
I have already submitted a complaint about Payment Protection Insurance or undisclosed commission/profit share. What should I do now?
What is Tesco Pay+?
How do I register for Tesco Pay+?
Is there a charge for using Tesco Pay+?
Open Banking and Third Party Providers
Who provides these services and what are third party providers (TPPs)?
How do I keep my accounts secure if I choose to use a TPP?
What is Open Banking?
Your Insurance Account
How do I register for Your Insurance account?
What is a One Time Access Code?
Why can't I see all my Tesco insurance policies when I log in?
Name change – what do I need to do?
How do I manage my marketing preferences?
What’s happened with my account?
Refer a Friend
What is Refer a friend?
How will I get my reward, and how long will it take?
What happens if I registered after the 9th July 2018?
Disputed transactions and Chargebacks
How do I query a transaction?
I don't recognise a transaction on my statement
I’ve cancelled a subscription but the company have taken more payments
Box Insurance - Brexit Changes
Tesco Bank Box Insurance Brexit Questions
What changes are being proposed?
How does the underwriter transfer from the UK to Luxembourg?
Do I need a Green Card to drive in the EU?
I have fully comprehensive cover on my Standard Car Insurance policy, do I still have this whilst driving in the EU?
Will I be required to take any other documents whilst driving in Europe?
International Money Transfer
How much does it cost to send money?
How quickly does my money arrive?
Who can I send money to?
I already have a Tesco Bank Credit Card, can I apply for the Clubcard Plus Credit Card?
I'm a Clubcard Plus subscriber but already have a Tesco Bank Credit Card. Does that mean I get the Clubcard Plus Credit Card benefits on my existing Tesco Bank Credit Card?
I'm subscribed to Clubcard Plus, do I automatically get the Clubcard Plus Credit Card?
Tesco Bank CreditView
What is Tesco Bank CreditView?
How do I get started with my Tesco Bank CreditView account? Where do I go to log in?
Who do I contact if I have queries about my Tesco Bank CreditView account?
I’ve been impacted by COVID-19 and need to work from home, am I covered by my Tesco Bank Home Insurance?
I’ve been impacted by COVID-19 and need to access my savings, how do I access and withdraw money from my Fixed Rate Saver or Fixed Rate Cash ISA?
What happens when my COVID-19 payment break ends?
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