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FAQs

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Online Banking

Paying your Credit Card

What is a Temporary Security Number and when do I use it?

Why can’t I access Online Banking on my Mobile, Tablet or Desktop device?

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Mobile Banking App

Why does my device no longer support the Mobile Banking App?

I have forgotten all of my log in details. How do I get new ones?

One of my accounts is not showing in the app. What should I do?

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Current Accounts

How do I close my current account?

Will I earn interest on my current account?

Where should I send cheques to be paid into my current account?

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Travel Money

Are the in-store Travel Money bureaux open?

I have a prepaid travel money card, can I still top it up and use it?

I need to speak to someone about travel money, how can I get in touch with you?

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Credit Cards

How do I update my mobile number and address online?

How do I check the balance of my credit card?

How can I pay my Credit Card?

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Loans

Can I settle my loan early?

Can I increase my existing Tesco Bank loan?

How long will it take to get my loan?

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Internet Saver

How do I close my Internet Saver Account?

Why does my internet saver have a lower interest rate than what's currently on offer?

When do I receive interest on my Internet Saver Account?

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Instant Access Savings Account

How do I order a new/reminder PIN for my card if I've forgotten it?

How do I pay money into my Instant Access Savings Account?

How do I close my Instant Access Savings Account?

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Fixed Rate Saver

What are my Fixed Rate Saver maturity options?

Can I withdraw money from a Fixed Rate Saver?

How do I pay money into my Fixed Rate Saver Account?

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Cash ISA

How do I close my ISA account?

How do I move my Cash ISA with another provider to Tesco Bank?

How much can I pay in to my Tesco Bank Cash ISA?

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Junior Cash ISA

Can I have both a Stocks and Shares Junior ISA and Junior Cash ISA?

With a Junior Cash ISA, how do I update the child's address details?

What is the 2021/2022 Junior ISA subscription limit?

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Car Insurance

How do I cancel my policy?

How can I view my Car Insurance documents?

Will a non-fault claim affect my renewal price?

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Box Insurance

Do I need a Green Card to drive in the EU?

What I need to know about driving abroad after Brexit and how to obtain a Green card?

How do I cancel my policy?

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Home Insurance

How do I cancel my policy?

How do I renew my Home Insurance policy?

How do I change my address on my Tesco Bank Home Insurance account?

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Pet Insurance

If I change my mind about Tesco Bank Pet Insurance, can I cancel the cover?

Am I covered for conditions my pet has suffered in the past?

My promotional code doesn’t work

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Travel Insurance

What countries are covered by Tesco Bank Travel Insurance policies?

With Tesco Bank Travel Insurance, do you cover cruise holidays?

Does Tesco Bank Travel Insurance cover my existing medical conditions?

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Clubcard Pay

What happens to my Clubcard points if I close my Clubcard Pay account?

Can I switch my main bank account to my Clubcard Pay account?

What apps do I need to download to use Clubcard Pay?

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Breakdown Cover

What breakdown cover levels can I buy?

Is my car eligible?

Can I cover more than one car when I buy Tesco Bank Breakdown Cover?

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Apple Pay

Can I use Apple Pay?

How do I set up Apple Pay on my device?

How do I verify my card?

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Personal Savings Allowance (PSA)

What does the Personal Savings Allowance mean?

How do I pay tax to HMRC?

When do I pay tax on credit interest?

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Financial Worries

I have missed a payment - what should I do?

I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?

I’m experiencing financial difficulty and need to reduce my payments. What should I do?

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Contactless

How do I get a contactless card?

How do I know if my card is a Contactless card?

What is the daily limit for Contactless payments?

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Payment Protection Insurance (PPI)

I’ve taken out a Tesco Credit card and I would like information on payment protection insurance

I have already submitted a complaint about Payment Protection Insurance or undisclosed commission/profit share. What should I do now?

What are exceptional circumstances

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Tesco Pay+

Why has my account been locked?

How can I get in touch with you about Tesco Pay+?

Why do I need to authenticate my card in-store?

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Open Banking and Third Party Providers

What is Open Banking?

What do I have to do to use these new services?

Who provides these services and what are third party providers (TPPs)?

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Your Insurance Account

How do I change my car on Your Insurance Account?

What happens if I have forgotten my username?

How do I change my address on Your Insurance Account?

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General Information

Name change – what do I need to do?

How do I manage my marketing preferences?

What is Power of Attorney?

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Refer a Friend

What is Refer a friend?

How many friends can I refer?

How will I get my reward, and how long will it take?

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Disputed transactions and Chargebacks

I've paid for a flight or holiday but the company have ceased trading

How do I query a transaction?

I don't recognise a transaction on my statement

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Box Insurance - Brexit Changes

Tesco Bank Box Insurance Brexit Questions

When is the transfer happening?

Will there be any changes to the premiums charged to policyholders?

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Brexit

How do I obtain a Green Card?

Will I be required to take any other documents whilst driving in Europe?

Is a digital copy acceptable?

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International Money Transfer

How do I get a refund?

How do I send money?

How do I make a complaint?

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Clubcard Plus

I already have a Tesco Bank Credit Card, can I apply for the Clubcard Plus Credit Card?

I'm a Clubcard Plus subscriber but already have a Tesco Bank Credit Card. Does that mean I get the Clubcard Plus Credit Card benefits on my existing Tesco Bank Credit Card?

I'm subscribed to Clubcard Plus, do I automatically get the Clubcard Plus Credit Card?

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Tesco Bank CreditView

What is Tesco Bank CreditView?

How do I get started with my Tesco Bank CreditView account? Where do I go to log in?

Who do I contact if I have queries about my Tesco Bank CreditView account?

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COVID-19

What’s a COVID-19 payment break?

How we can help with your overdraft during COVID-19

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