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FAQs

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Online Banking

What do I do if I think that someone else knows my login details?

If I have an account in joint names, can we both use Online Banking?

How do I set up a username?

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Mobile Banking App

When will my ‘Save Now’ payment be made?

Why does the Android App request ‘Super User’ or ‘Root access’ when downloading from Google Play?

I think someone else has access to my security details. What should I do?

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Current Accounts

Why do I have a different type of contactless debit card?

Where should I send cheques to be paid into my current account?

Will I be charged for using my debit card abroad?

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Travel Money

I need to speak to someone about travel money, how can I get in touch with you?

I have a prepaid travel money card, can I still top it up and use it?

I want to make a (or have an outstanding) complaint, who should I contact?

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Credit Cards

Where can I use my Tesco Bank Credit Card?

What will my credit limit be?

How can I increase or decrease my credit limit?

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Loans

How long will it take to get my loan?

Can I settle my loan early?

How do I update my address and phone number for my loan account?

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Internet Saver

When do I receive interest on my Internet Saver Account?

How long will it take to make a payment?

What is a linked account?

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Instant Access Savings Account

How do I order a new/reminder PIN for my card if I've forgotten it?

How do I pay money into my Instant Access Savings Account?

How do I close my Instant Access Savings Account?

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Fixed Rate Saver

Can I apply for a Fixed Rate Saver online?

Can I withdraw money from a Fixed Rate Saver?

When will Fixed Rate Saver interest be paid to me?

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Cash ISA

How do I move my Cash ISA with another provider to Tesco Bank?

What are the current interest rates on Tesco Bank Cash ISAs?

How much can I pay in to my Tesco Bank Cash ISA?

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Junior Cash ISA

How is interest calculated on a Junior Cash ISA?

With a Junior Cash ISA, can you change the interest rate?

With a Junior Cash ISA, what is a linked account?

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Standard Car Insurance

What is the difference between a voluntary and compulsory excess?

How can I view my Car Insurance documents?

What is acceptable proof of No Claims Discount?

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Box Insurance

How do I cancel my policy?

Can I drive before the box is installed?

What fees do you charge?

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Home Insurance

Are my mobile phone and tablet covered with Tesco Bank Home Insurance?

With Tesco Bank Home Insurance, what am I covered for under buildings and contents?

Am I entitled to Tesco Clubcard points when I buy Tesco Home Insurance?

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Pet Insurance

How will vet bills be paid if my pet needs treatment?

Will I have to pay an excess if I make a claim?

My pet has a condition that needs ongoing treatment. Do I need to wait until the treatment is finished before I make a claim?

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Travel Insurance

What countries are covered by the European single trip and annual multi trip policies?

What is a travel insurance policy excess?

With Tesco Bank Travel Insurance, do you cover cruise holidays?

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Breakdown Cover

What breakdown cover levels can I buy?

Can I cover more than one car when I buy Tesco Bank Breakdown Cover?

Is my car eligible?

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Apple Pay

Can I use Apple Pay?

How do I set up Apple Pay on my device?

How do I verify my card?

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Personal Savings Allowance (PSA)

When do I pay tax on credit interest?

What does the Personal Savings Allowance mean?

Why are you no longer deducting tax from my credit interest?

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Financial Worries

I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?

I’m experiencing financial difficulty and need to reduce my payments. What should I do?

A third party are helping me with a Bankruptcy/IVA/Trust Deed/Debt Management Plan. What do I need to do?

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Contactless

How do I know if my card is a Contactless card?

What is the daily limit for Contactless payments?

How do I get a contactless card?

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Payment Protection Insurance (PPI)

Where can I find out more about Payment Protection Insurance (PPI) complaints?

What can I do if I’m unhappy with your decision?

I have already submitted a complaint about Payment Protection Insurance or undisclosed commission/profit share. What should I do now?

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Tesco Pay+

What is Tesco Pay+?

How do I register for Tesco Pay+?

Is there a charge for using Tesco Pay+?

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Open Banking and Third Party Providers

What else has changed in the payment industry?

How does Open Banking and PSD2 change how I bank with you?

Do I have to use a third party provider (TPP) or share my data?

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Your Insurance Account

How do I register for Your Insurance account?

What is a One Time Access Code?

Why can't I see all my Tesco insurance policies when I log in?

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General Information

Name change – what do I need to do?

What’s happened with my account?

What’s happened with my data?

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Refer a Friend

What is Refer a friend?

How will I get my reward, and how long will it take?

What happens if I registered after the 9th July 2018?

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Disputed transactions and Chargebacks

I’ve cancelled a subscription but the company have taken more payments

I've been charged the wrong amount

I ordered a free sample or entered a free trial but now I’m being charged

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Box Insurance - Brexit Changes

Tesco Bank Box Insurance Brexit Questions

What changes are being proposed?

How does the underwriter transfer from the UK to Luxembourg?

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Brexit

Do I need a Green Card to drive in the EU?

I have fully comprehensive cover on my Standard Car Insurance policy, do I still have this whilst driving in the EU?

Will I be required to take any other documents whilst driving in Europe?

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International Money Transfer

How much does it cost to send money?

How quickly does my money arrive?

Who can I send money to?

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Clubcard Plus

I already have a Tesco Bank Credit Card, can I apply for the Clubcard Plus Credit Card?

I'm a Clubcard Plus subscriber but already have a Tesco Bank Credit Card. Does that mean I get the Clubcard Plus Credit Card benefits on my existing Tesco Bank Credit Card?

I'm subscribed to Clubcard Plus, do I automatically get the Clubcard Plus Credit Card?

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Tesco Bank CreditView

What is Tesco Bank CreditView?

How do I get started with my Tesco Bank CreditView account? Where do I go to log in?

I'm already a Foundation credit card customer, am I eligible for a Tesco Bank CreditView account?

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COVID-19

I’ve been impacted by COVID-19 and need to work from home, am I covered by my Tesco Bank Home Insurance?

I’ve been impacted by COVID-19 and need to access my savings, how do I access and withdraw money from my Fixed Rate Saver or Fixed Rate Cash ISA?

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